dt99's Privacy Policy

dt99 is a trusted online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to the website operated by dt99 and all related services.

This policy explains what information we collect when you visit the dt99 website, create an account, or use our services, how that information is used, and what steps we take to keep your information secure.

By using our services, you fully accept the terms of this policy. If you do not agree with any term of this policy, please refrain from using our services.

dt99 collects only the information necessary for the proper operation of our services. We may collect the following types of information:

2.1 Information You Provide Directly

Information is collected when you voluntarily provide it to us. This includes:

• Full name and date of birth (for age verification)
• Email address and contact details
• Preferred username and password
• Identity verification documents (during KYC verification)
• Information related to financial transactions (bKash, Nagad, or Rocket mobile banking numbers)

2.2 Automatically Collected Information

When you use our website, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Pages visited, time, and date
• Information obtained through cookies and similar tracking technologies
• Gaming activity and usage patterns

2.3 Information Received from Third Parties

In some cases we may also receive information from trusted third-party sources, such as identity verification services, fraud prevention agencies, and payment processors. This information is used solely to ensure the security of your account.

dt99 uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To operate gaming services, betting features, and related activities.
• Financial Transactions: To process deposits and withdrawals and to ensure transaction security.
• Customer Support: To resolve your questions, complaints, and issues.
• Security: To prevent fraud, money laundering, and other illegal activities.
• Age Verification: To confirm that the user is aged 21 or older.
• Service Improvement: To enhance the user experience and add new features.
• Legal Compliance: To comply with applicable laws and regulations.

Our website uses cookies and similar technologies to improve your browsing experience and ensure the functionality of our services.

4.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website. Without these, the site will not work properly.
• Functional Cookies: Remember your preferences and analyze site usage to improve service quality.
• Analytics Cookies: Analyze site traffic and usage patterns to help improve the user experience.
• Security Cookies: Used to detect and prevent fraudulent activity.

4.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. Please note that disabling cookies may limit some features of our website.

dt99 does not share your personal information with any third party except in the circumstances described below:

5.1 Service Provider Partners

To operate our services, we work with certain trusted third parties such as payment processors (bKash, Nagad, Rocket), identity verification agencies, and technology partners. These partners are given access only to the information necessary to carry out their designated functions and are required to comply with this privacy policy.

5.2 Legal Obligations

We may be required to share information with legal authorities when required by a valid court order or government authority.

5.3 Business Transfers

If dt99 becomes involved in a merger, acquisition, or asset sale, user information may be transferred. We will notify users in advance in such situations.

5.4 Protective Disclosure

Information may be disclosed where necessary to protect the rights, property, or safety of dt99 or its users.

dt99 uses industry-standard security technologies to protect your personal information. Our security measures include:

• SSL Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive stored data is kept in encrypted form.
• Secure Environment: Our servers operate in secure data centers.
• Access Controls: Only authorized personnel have access to personal information.
• Regular Security Reviews: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional security layer applies to high-value transactions.

While we make every effort to ensure the highest level of security, no transmission of information over the internet can be guaranteed completely secure. We take the utmost care to protect your information.

dt99 retains your information only for as long as necessary. The retention period depends on the following factors:

• Active Accounts: All account information is retained for as long as your account remains active.
• Financial Transactions: Financial transaction records are retained for the period required by applicable law.
• Account Closure: After an account is closed, some information may be retained for a specified period due to legal obligations.
• Log Data: Technical logs are generally deleted after a set period.

Once the designated retention period has passed, your personal information is securely deleted or permanently anonymized.

As a dt99 platform user, you have the following rights over your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. You can contact our support team at any time to request a copy of your information.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be possible to delete due to legal obligations.

8.4 Opting Out of Marketing Communications

You may opt out of our promotional communications at any time. Simply notify our support team.

dt99 strictly prohibits its services for anyone under the age of 21. We take the following steps:

• An age verification process is carried out at the time of account registration.
• In suspicious cases, identity documents (national ID card or passport) are requested.
• If an account belonging to a minor is identified, it is closed immediately.
• We do not knowingly collect any personal information from minors.

If you believe a minor is using our services, please notify our support team immediately.

dt99 may update this privacy policy from time to time. For significant changes to the policy, we will take the following steps:

• A clear notice will be published on the website.
• The effective date of the change will be updated at the top of the policy.
• Users may be notified by email for important changes.

Continuing to use our services after an update means you have accepted the revised policy. We therefore recommend checking this page regularly.

If you have any questions about any aspect of this policy or suggestions regarding updates, please contact our support team.

dt99's services may include content from various game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, JILI, PG Soft, and Ezugi. These providers have their own privacy policies and dt99 is not responsible for their data practices.

Our payment processors — bKash, Nagad, and Rocket — operate under their own data protection policies. We recommend reviewing their respective policies regarding information shared directly with these services during the payment process.